We often have people call wishing to have their eyelash extensions touched up that were originally applied at another salon. After doing this for several years I finally decided to charge more to go behind the work of other artists from other salons.
First, you never know what kind of lash work is coming through the door. I realized that 95% of the time these clients would go to a salon where the products were cheap and the skill level and training of the technician was sub-par. The lashes were often stuck together with too much adhesive, too long and too thick for their natural lash to sustain it, just a plain mess.
Then, I would go in and do what I could manage to do during their appointment time. I’d spend the time trying to fix the substandard lash extensions and the end result didn’t make either of us happy. I wasn’t able to give them the fabulous, comfortable, customized lashes that I can give to clients starting from scratch.
So I have learned the best way to wow clients who have gone somewhere else and not gotten great extensions, is to take off the old uncomfortable and unattractive lashes at no extra charge to then and start over with a fresh new full set with me. Otherwise if the lashes are acceptable, I can do an “outside touch-up” and take some more time to fix the lashes to suit the client better. Rarely, if ever, are the lashes up to my standard and the extra time allows us to do the work required to get there.
Their reactions to their new set are priceless. Many say, “Oh my, I didn’t know they could look this good!” and “I can’t even feel them!”
Yes, that’s the way it should be. Beautiful, custom lashes that are weightless and feel like they are your own.